Winston-Salem Senior AdvisorCenterwell Home Health is a Medicare-certified home health agency based at 2000 Frontis Plaza Boulevard, Suite 300 in Winston-Salem, NC 27103. Medicare first certified it in 1988, 38 years ago. Medicare rates its quality of patient care at 4 out of 5 stars, above the North Carolina average of 3.5. It beats the North Carolina average on 2 of the measures Medicare publishes and trails on none.
What is Centerwell Home Health's Medicare record?
| Agency | Centerwell Home Health |
|---|---|
| Address | 2000 Frontis Plaza Boulevard, Suite 300, Winston-Salem, NC 27103 |
| Phone | (336) 497-3870 |
| Medicare provider number (CCN) | 347174 |
| Ownership | Proprietary |
| Medicare-certified since | 06/29/1988 |
How does Centerwell Home Health score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Centerwell Home Health. It is better than the North Carolina average on 2 and worse on 0.
| Measure | Centerwell Home Health | North Carolina average | U.S. average | vs. North Carolina |
|---|---|---|---|---|
| Started care on time | 97% | 98.3% | 96.6% | About the same |
| Got better at walking or moving around | 92.8% | 89.9% | 88.6% | About the same |
| Got better at getting in and out of bed | 92.8% | 91.5% | 89.8% | About the same |
| Got better at bathing | 93.7% | 91% | 90.7% | About the same |
| Breathing improved | 96.4% | 92.2% | 91.5% | Better |
| Got better at taking medicines correctly | 89.8% | 88.8% | 88.3% | About the same |
| Medication issues addressed on time | 96.3% | 94.9% | 94.4% | About the same |
| Flu shot status checked | 67.7% | 64.9% | 63.3% | About the same |
| Met expected function at discharge | 82.1% | 76.4% | 71.7% | Better |
| Falls with major injury (lower is better) | 1.3% | 1.1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it stands out: met expected function at discharge and breathing improved.
What do patients say about Centerwell Home Health?
78% of surveyed patients said they would definitely recommend Centerwell Home Health, based on 316 completed surveys. The North Carolina average is 83%.
| Survey question | Centerwell Home Health | North Carolina average | U.S. average | vs. North Carolina |
|---|---|---|---|---|
| Team gave care in a professional way | 90% | 91% | 89% | About the same |
| Team communicated well | 87% | 89% | 86% | About the same |
| Team discussed medicines, pain and home safety | 83% | 84% | 82% | About the same |
| Rated the agency 9 or 10 out of 10 | 88% | 89% | 85% | About the same |
| Would definitely recommend the agency | 78% | 83% | 79% | Worse |
Do Centerwell Home Health's patients end up back in the hospital?
On the hospital-use measures Medicare can calculate for Centerwell Home Health, it performs the same as the national rate.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Same As National Rate | 80.2% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4% |
| Preventable hospital stays during care | Same As National Rate | 9.3% |
Which home health services does Centerwell Home Health provide, and which does it not?
Centerwell Home Health reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Centerwell Home Health? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care; see licensed home care agencies in Winston-Salem. |
Which Winston-Salem-area ZIP codes does Centerwell Home Health serve?
Centerwell Home Health tells Medicare it serves 23 ZIP codes in Winston-Salem and Forsyth, Davidson, Davie, Stokes and Yadkin counties, out of 29 in total.
- 27006
- 27009
- 27012
- 27019
- 27023
- 27040
- 27043
- 27050
- 27051
- 27052
- 27101
- 27103
- 27104
- 27105
- 27106
- 27107
- 27127
- 27239
- 27284
- 27292
- 27295
- 27299
- 27360
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Centerwell Home Health before starting care?
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Which other home health agencies serve Winston-Salem, NC?
These Medicare-certified agencies are also based in or near Winston-Salem.
- Centerwell Home Health — 4.5 of 5 stars
- Adoration Home Health — 4 of 5 stars
- Bayada Home Health Care, Inc — 3.5 of 5 stars
- Amedisys Home Health of Winston Salem — 4.5 of 5 stars
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Centerwell Home Health Medicare-certified?
Yes. Centerwell Home Health is certified by Medicare under provider number 347174 and has been since 1988. Original Medicare pays certified agencies directly for covered home health care.
What is Centerwell Home Health's Medicare star rating?
4 out of 5 for quality of patient care. The North Carolina average is 3.5. Its patient survey rating is 4 out of 5.
Does Centerwell Home Health provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
